FAQ - frequently asked Questions

5 years for all ELMO document cameras / Visualisers and IFP. 3 years for the other models like HS-2, ELMO CAST and CRA2

Yes. Please contact us…Send us an email to info@elmoeurope.com or use our contact form.


No in general, becuase all ELMO document cameras /visualisers are UVC (USB Video Class) complient. Therefore most of Windows PC, Mac and Chrome book can detect your ELMO as an USB camera without any special software required.

However, to maximize the benefit of ELMO, we recommend our oroginal software.

Yes you can.

ELMO L-12F, L-12W, MA-1, MO-2, MX-P2 and OX-1 have built-in microphone respectively. This specification varies by model as follows. ELMO L-12F/ L-12W /MA-1/ MO-2: Audio recording is possible only to SD or USB memory of main unit. ELMO MX-P2 / OX-1 : Audio recording is possible directly to PC / Mac.

Regarding OX-1, its built-in microphone is always ON when you plug it to PC / Mac. Please check the control panel of Windows / Mac and find the menu to set up microphone. If you see OX-1 from the list of microphones, please select OX-1. If you cannot see OX-1 in the list of microphone, please restart the PC / Mac or exchange USB cable (if you have a spare).

Regarding MX-P2, the factory preset of built-in microphone is OFF. To activate, please press 2 keys (No.3 and No.6) at the same time for 2 seconds. This is described on the page 11 of the instruction manual.

Please go to setting menu of your ELMO (L12-W / MA-1 / MO-2) and set up USB camera ”enable”.

In case of L-12W and MO-2, please connect first with a display system by HDMI or RGB cable, before connecting with PC / Mac / Chromebook, in order to go to setting menu.

In general, there is a possibility to recover the USB connection by unplugging the USB cable and plugging it again.

Please check the device manager of your PC/Mac/Chromebook if ELMO is shown in the list.

In case of L-12iD, L-12W, MA-1 and MO-2, before connecting by USB, please connect with a display system by HDMI or VGA, go to the setting menu and set “”USB Camera”” enable.

In case of L-12F, before connecting by USB, please connect with a display system by HDMI or VGA and select the region.

In case of P100HD, P30HD, P10HD, PX30E, PX30, PX10E, PX10 and L-12F, if you are a Mac user, your Mac may not be able to detect your ELMO, because of technical compatibility issue that is reported in the market. Please contact us for further information.

Yes in general.

Please plug your ELMO with your PC / Mac by USB. Video conference app can detect your ELMO as an USB camera. You can show any objects to participants by using the screen sharing function of video conference app with your ELMO.

Some of those conference app has a function to use your ELMO as the 2nd camera in addition to your built-in camera, that allows you to use 2 cameras at the same time.

No lisence keys required in the latest version of ELMO Interactive Toolbox for Windows or Mac. Please download it and try.