FAQ
FAQ ELMO Deutschland - Antworten auf alle Fragen rund um die Dokumentenkamera L-12id, MX-1, LX-1 und die anderern Visualizer

 

 Technical matters and service

What do I need to work with an ELMO?

The easiest case is to connect the ELMO to a display a projector or interactive whiteboard. A computer is not necessary but can be used as well.

What do I do in case my ELMO does not work?

Please contact our service in case you have any problems with your ELMO. Often problems can be solved on the phone. Our contact details are:

Phone: +44 (0)7391 101 600
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Service/repair

How long is the warranty of an ELMO?

The warranty of ELMO L-, MX-, and T-series is 5 years. All other units have 2 years of warranty.

Can I try an ELMO before purchase?

On request we are happy to provide a demo unit.

If you are interested in a demo device, please write an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our contact form and inform us about the model you want to try and your contact details. You can also give us a desired date for testing the ELMO.

Loaner request

 

 Application

Can I show pictures taken by another camera with an ELMO visualiser?

Depending on the digital cameras pictures differ in various parameters. To make sure your photos can be shown by the ELMO please use our file converter. The software converts your pictures into a format that the ELMO will recognize.

Download File Converter

 

Can I show videos taken by another camera with an ELMO visualiser?

To show videos directly with the ELMO, the files must be mp4-files in 720p. There is versatile free software (e. g. the windows movie maker) to convert your videos accordingly.

Can I combine an ELMO visualiser with an interactive whiteboards/display?

New ELMO models are automatically recognized as webcams (UVC-mode). If your interactive whiteboard support USB-cameras, the two units can be instantly combined, or else you can register the ELMO as printer/scanner by installing our TWAIN driver. Depending on the manufacture of your IWB the procedure may vary. Please contact our service for more information.

Phone: +33 (0)1 73 02 67 06
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Download Twain Driver

 

 Software

What kind of software do I need, when I connect the ELMO to my computer?

All new ELMO visualiser come with a license key for the ELMO Interactive Toolbox Software (EIT). The latest version of the software can be downloaded from our homepage. The EIT works for all ELMO visualisers and for the interactive products.

In addition, there is the software Image Mate 4 to control and set the ELMO TX-1 and ELMO MX-1, which is also supplied at our homepage.

Software

How do I get a license key for the ELMO Interactive Toolbox Software?

The license key is supplied with all new ELMO visualisers. If you want to use the software with an older model, please contact us for a free license key.

Contact form

 

Which operating systems are supported by the EIT?

At the moment there are a Windows and a Mac OS version available.

 Others

Where can I buy an ELMO?

ELMO does not directly sell products to end customers but works with a network of specialist dealers. If you do not know any dealer, we are happy to provide you with the contact details. Please contact us for more information via e-mail or the contact form.

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact form

Is it possible to receive printed information?

- We are happy to supply you with printed brochures etc. Please send us an e-mail including your contact details and the printed matters you need to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our

Contact form

Who do I contact if my question is not answered here?

In case you have any questions or comments, please feel free to contact us.

Tel: +33 (0)1 73 02 67 06, This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

ELMO Europe SAS - Head Office - France

12, place de la Defense,
Maison de la Defense
92974, Paris La Defense


    +33 (0)1 73 02 67 06
  +33 (0)1 73 02 67 10
  This email address is being protected from spambots. You need JavaScript enabled to view it.
ELMO Europe SAS - German Branch

Hansaallee 201
40549 Düsseldorf


    +49 (0)211 544756-40
  +49 (0)211 544756-60
  This email address is being protected from spambots. You need JavaScript enabled to view it.

 


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