Even with greatest diligence, an ELMO gets broken from time to time. The repair procedure is as follows:
2. Contact by ELMO serviceOur technicians will get in touch with you. Some problems can be solved on the phone. In all other cases you will receive a repair number (RMA#). Together with this number we will send you detailed information about all transactions concerning the repair.
3. Send in the unitPlease write the RMA# on the outside of the package and send the defective ELMO for checking/repair to the address you receive with the RMA#.
If you have any questions, please do not hesitate to contact our ELMO service.